Subject: Amount deducted (No order Placed)
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 24 Sep 2020 00:39:09 -0700 (MST)

Hi Team, 
Ticket: 1508005 
Problem Statement: Double amount deducted (No order Placed) 
Order Date: Sep 7, 2020 
Assistance Required: Need urgent Refund 
Issue Description: The customer tried to place an order on 7 Sep, 2020 twice but no order have placed successfully. We can not see any order on 7 Sep, 2020. 
​ 
Also, the amount have been deducted two times as per the customer and did not receive it back till now. 
Transaction ID: 2540339 and 2540353 
Amount: KWD 0.080 and KWD 0.080 
Please check and advice. 
Thank you for your help 
Regards, 
Shivani