Subject: Re: DED Complaint - 9602587535 / Ticket# 1481526 & 1493199
From: Shakeeb Arsalan <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Wed, 23 Sep 2020 07:28:25 -0700 (MST)

Hi Akshay, 

We are sorry for that. 
the agent will be coached and will make sure that will not happen again. 
will action the case immediately and looking forward for your update on the issue so we can close the case ASAP. 

Regards 
Shakeeb 

From: "Akshay Berry" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Wednesday, September 23, 2020 7:04:51 PM 
Subject: DED Complaint - 9602587535 / Ticket# 1481526 & 1493199 

Hi team, 

Please confirm why the subject tickets has not been actioned and no reply has been sent to the customer since September 14 th which has now been converted into a DED complaint. 

Kindly look into this urgently as the ticket has only been merged into each other and not been actioned. This is really not the experience we wish to give our customers. 

The customer has been contacted though, I will keep you posted what will be the next step but please coach the agent accordingly to avoid such issues in the future. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

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