Subject: Re: Deducted but no Order Placed
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 23 Sep 2020 07:13:57 -0700 (MST)

Hi Team, 

Please escalate this too as it is pending for a long time. 

Regards, 
Abhishek Sisodia 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, September 9, 2020 5:28:22 PM 
Subject: Deducted but no Order Placed 

Hi Team 
Problem Statement : On Validation Cancelled Pending 
Ticket id : 1462945 

Customer Email ID : [email-masked] 

Date: September 07 , 2020 

Total Price : KWD 72.450 twice 
Issue Description : The payment has been done twice and no order has been placed but the amount has been deducted twice. 

The amount has not been refunded to the customer until now. 

PFA the attached screenshots shared by the customer. 

Assistance required : We request you to look into this and close the issue. 
Best Regards, 
Abhishek Sisodia