Subject: Re: [#441368] Re: Refund follow on rejected/ 6490882400
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 23 Sep 2020 06:18:37 -0700 (MST)

Hi team, 

kindly help me in closing the case it is already too late. 

From: "PayFort Operations Team" <[email-masked]> 
To: "sankar t" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Monday, 21 September, 2020 11:16:35 
Subject: Re: [#441368] Re: Refund follow on rejected/ 6490882400 

Hi Sankar, 

Please assist Seeta with her query of refund for the below mentioned transaction. 

FORT ID Acquirer Name Merchant Reference Authorization Code Payment Option Date & Time (GMT+03:00) Amount Currency Operation Status 
	158915759500036725 	Al-Rajhi Bank 	6490882400 	N/A 	MADA 	2020-08-31 22:56:43 	250.00 	SAR 	Refund 	Declined 
	158915759500036725 	Al-Rajhi Bank 	6490882400 	N/A 	MADA 	2020-08-31 22:54:44 	250.00 	SAR 	Refund 	Declined 
	158915759500036725 	Al-Rajhi Bank 	6490882400 	N/A 	MADA 	2020-08-31 22:53:31 	250.00 	SAR 	Refund 	Declined 
	158915759500036725 	Al-Rajhi Bank 	6490882400 	339279 	MADA 	2020-05-11 03:40:36 	250.00 	SAR 	Purchase 	Accepted 

Stay Safe 
Best Regards, 
Harsh Kothari 
Operation Analyst 
Phone: +971 45739800 (Option 2) 
Email: [ mailto:[email-masked] | [email-masked] ] 

[ https://www.payfort.com/a-letter-to-our-community/ | A letter to our community ] 
#stayUPBEAT 

On Sun, 20 Sep at 6:14 PM , Seeta Seeta <[email-masked]> wrote: 
Hi Team, 

Need your assistance in the below case urgently. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 20 September, 2020 14:42:50 
Subject: Re: Refund follow on rejected/ 6490882400 

Hi team, 

any update? 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 18 September, 2020 13:25:46 
Subject: Refund follow on rejected/ 6490882400 

Hi team, 

with reference to order number: 6490882400, The refund follow on is getting rejected and we have escalated to the Jira team but the case is still not fixed. So requesting you to provide us the assistance as the case is pending for a long time. 

kindly help in closing the case. 

Regrads, 
Asjad 

441368:58665