Subject: Refund approval "389100563"
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 23 Sep 2020 05:12:59 -0700 (MST)

Hi Team 
Problem Statement : Refund approval 
Ticket ID : 1257208 

Order Date: Jun 23, 2020 
Order ID : [ callto:8373420850 | 8389100563 ] 

Total Price : KWD 15.50 

Issue Description : The Customer placed the order on Jun 23, 2020 , and had a raised return request on Aug 16, 2020 , and returned 2 items in August itself. When escalated to the conloc for refund , they are saying that they have not received these items back. But customer has shared a return receipt received from collection agent. 

PFA the attached return receipt. 

Case History : The customer reached out to us on Sep 20, 2020 , and since then the issue has been escalated to the team. 

Customer's History : The customer has 5 order with us under the account. 

Assistance Required : We request you to please assist in refund processing. 
Best Regards, 
Abhishek Sisodia