Subject: RE: Wrong items / Refund approval// 6483503681
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 23 Sep 2020 12:01:01 +0000

Hi Shakeeb,

PFA approval for the below. Please close the ticket# 1041919.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, September 20, 2020 3:32 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Wrong items / Refund approval// 6483503681

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 4:53:42 PM
Subject: Wrong items / Refund approval// 6483503681

Hi Team,

Problem Statement : Wrong items / Refund approval.

Order Date : Apr 18, 2020

Order ID: 6483503681

 Tracking ID : 45767131336

Total Price : SAR 485.00

Issue Description :  The customer placed order on  Apr 18, 2020 but the items which have been delivered are wrong (3 wrong items received instead of 13), the customer shared us the pictures of the wrong items received.
The collection was arranged and the items were delivered to WH on 15 Sep 2020, but till now the refund has not been processed.

Case history : The customer reached out to us on 30 May 2020, and as per the courier partner the order has been delivered fully and they provided POD,
then we tried to contact the conloc to make sure they have received the wrong 3 items collected by the courier under the following AWB : 46175465556;I03E186 but they did not get backto us.

Customer's history :  This is the customer's first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Algaily.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: POD// 6483503681
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Mohammad Ayaz <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 21 Sep 2020 05:40:14 +0000

Ok approved

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ca9a5d43d786540b1b33e08d85df0d06d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637362636148946528&sdata=4SunJDlOWpffcSHAToCvGgGntANPEkC7HZatAu5wQgY%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Monday, September 21, 2020 9:39:51 AM
To: Prakash Iyangar <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Mohammad Ayaz <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: FW: POD// 6483503681

Hi Prakash,

As per the below email, the courier team has not shared any POD and customer claims that this order has not been received.

Please advise if we can refund SAR 485.

This is the customer’s first order with us.

FYI @Ramesh Gottimukkala<mailto:[email-masked]> @Mohammad Ayaz<mailto:[email-masked]> to be debited from courier partner.

From: Jessie Caparas
Sent: Saturday, August 22, 2020 5:26 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; ALL RUH OPS Landmark <[email-masked]>; AbdulrahmanMoha <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; RamezG <[email-masked]>; AbdelKaderS <[email-masked]>; seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: POD// 6483503681
Importance: High

@ALL RUH OPS Landmark<mailto:[email-masked]> @AbdulrahmanMoha<mailto:[email-masked]>

Can we please get the POD for this order?

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 21, 2020 2:02 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: ALL RUH OPS Landmark <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; AbdulrahmanMoha <[email-masked]<mailto:[email-masked]>>; RamezG <[email-masked]<mailto:[email-masked]>>; AbdelKaderS <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD// 6483503681

External email sender, please take precaution.

Hi Team,

Kindly assist with the below case.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>, "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "RamezG" <[email-masked]<mailto:[email-masked]>>, "AbdelKaderS" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 14, 2020 11:53:38 PM
Subject: POD// 6483503681

Hi Team,

Kindly update us with POD of below order.

Tracking ID: 45767131336

Order ID: 6483503681

Regards,

Fauzan

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 14 August, 2020 10:43:37
Subject: Re: POD// 6483503681

Hi Team,

Problem Statement: What is the issue (POD) Courier Team

Order Date : 18-Apr-2020

Order ID: 6483503681

Tracking ID: 45767131336

Assistance Required: Need POD

Issue Description: The consignment show the order has been delivered but the customer is still insisting not receiving the order, kindly share us with POD.

​Regards,

Algaily