Subject: On Validation Cancelled Pending "8398337208"
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 23 Sep 2020 03:11:17 -0700 (MST)

Hi Team 
Problem Statement : On Validation Cancelled Pending 
Ticket id : 1451628 

Customer Email ID : [email-masked] 

Order ID: [ callto:8395033202 | 8398337208 ] 
Order Date: Aug 19, 2020 
Order Status: ON_VALIDATION_CANCELLED 
Display Order Status : Pending 

Total Price : KWD 14.45 
Issue Description : The payment has been done but the order was stuck on validation. I have raised a KNET ticket too with the ticket ID 03588137, but nothing has been done further. 

The amount has not been refunded to the customer until now. 

Next day on Aug 20, 2020, customer again made the payment and the order was successful. 

PFA the attached screenshots shared by the customer. 

Assistance required : We request you to look into this and close the issue. 
Best Regards, 
Abhishek Sisodia