Subject: Re: Deduction validation: Case id - 1463924
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 23 Sep 2020 01:58:44 -0700 (MST)

Please note that the customer is still chasing us for the refund. Kindly let us know the refund status so that we can inform the customer accordingly. 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "harish thakor" <[email-masked]>, "anju john" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 19 September, 2020 14:29:43 
Subject: Deduction validation: Case id - 1463924 

Hi Rashid. 

Please assist us on below case. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 11 September, 2020 17:37:19 
Subject: Deduction validation: Case id - 1463924 

Hi Team, 

Please note that the customer has shared his transaction details and claimed that there is a deduction of KWD 4.00 from his account however we do not see any such order. 

We request you to please see the attachment check if deduction has been done from our side and arrange a refund for the same. 

Case id - 1463924 
Customer name - Joanne Naguit 
Email id - [email-masked] 

Thank you for your help. 

Regards, 
Manish