Subject: FW: KNET refund 8374605730 case ID 1498957
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 23 Sep 2020 06:48:23 +0000

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>,

Please check and confirm.

8374605730

Regards,
Malik
From: Seeta Seeta <[email-masked]>
Sent: Tuesday, September 22, 2020 4:24 PM
To: Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: KNET refund 8374605730 case ID 1498957

External email sender, please take precaution.
Hi Malik,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 11:13:46 AM
Subject: Re: KNET refund  8374605730 case ID 1498957

Hi team

customer is claiming that he did not receive his refund yet while we refunded the amount on 12/7/2020  as he shared the bank statement as a proof

please do needful

regards
ammar asif
________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 12 July, 2020 13:02:24
Subject: Re: KNET refund  8374605730

Hi team..

yesterday, i got the remark that  the refund has been initiated but on hybris, there is no refund follow on.
please assist me on the case

regards
ammar asif

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Lessin Kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 July, 2020 15:44:17
Subject: RE: KNET refund  8374605730

Hi Shakeeb,

Refund is done.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 10, 2020 12:46 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Lessin Kumar <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: KNET refund 8374605730

External email sender, please take precaution.
Hi Malik,

Please assist, the case is pending since long time.
Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 3 July, 2020 22:28:31
Subject: Re: KNET refund  8374605730

Hi Team,

We are still waiting and update on below case, And customer is chasing us for refund.

Regards.
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 30 June, 2020 23:13:33
Subject: Re: KNET refund  8374605730

Hi Team,

Any update on below case.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 20 June, 2020 20:39:14
Subject: Re: KNET refund  8374605730

Hi team,

Problem Statement: Refund cancelled order
Order Date : Mar 28, 2020
Order ID: 8374605730
Amount to be refunded : KWD89.23
Assistance Required: Need urgent delivery or refund as the order has been cancelled but no refund has been initiated.

Regards
Shakeeb

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 20 June, 2020 09:29:59
Subject: Re: late shipment  ticket ID 862282

hi team,

the bellow order has been cancelled  successfully
but there is  no refund follow on
please assist me on the case.

regards
ammar asif

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 31 May, 2020 21:20:37
Subject: Re: late shipment  ticket ID 862282

Hi Ammar,

Pls add to the cancellation sheet https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit#gid=382135779<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.google.com%2Fspreadsheets%2Fd%2F1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4%2Fedit%23gid%3D382135779&data=02%7C01%7Cmalik.ismail%40landmarkgroup.com%7C5cba70d10b094484b04508d85ef25b6f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363742491220836&sdata=cgiYHfzr4gLMJd%2Bm3QwJm99rfSJtam1BvTALNYXgufw%3D&reserved=0>

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 29 May, 2020 11:05:47
Subject: Re: late shipment  ticket ID 862282

Hi team,
any update ?

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 12, 2020 7:51:40 PM
Subject: late shipment  ticket ID 862282

Hi team,

Problem Statement: late shipment
Order Date : Mar 28, 2020
Order ID: 8374605730
Tracking ID: 00000000000000
Assistance Required: Need urgent delivery or refund

Issue Description: the customer has placed his order on Mar 28, 2020 with the order id 8374605730, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order.

please look into the concern and do helpful. .

Best regards
Ammar asif

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com