Subject: RE: Return Process Request - 9601477949
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 23 Sep 2020 06:38:37 +0000

@Shatakshi Pandey<mailto:[email-masked]>

This is an example of an escalation made by CS team to WH team – ticket ID 1492720

It hasn’t been actioned by our team for 4 days now.

From: Apoorv Joshi <[email-masked]>
Sent: Monday, September 21, 2020 1:49 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Return Process Request - 9601477949

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9601477949
AWB: RP0910000745

As per the tracking the following item have been received at warehouse on Sep 12, 2020: 162009249. Customer returned this item as they reported receiving it damaged. The same has been raised under Child Ticket Id: 1492720 however, no response on the same in 48 hours.

Please assist in getting the following RMA processed: 1000000172.
Thank you for your help!

Regards,
Apoorv
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