Subject: RE: Missing items/ 8389403287
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 23 Sep 2020 06:18:44 +0000

Hi Seeta,

Go ahead with the refund.

From: Seeta Seeta <[email-masked]>
Sent: Monday, September 21, 2020 5:20 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; asjad hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items/ 8389403287

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 September, 2020 18:29:45
Subject: Re: Missing items/ 8389403287

Hi team,

kindly help in closing the case

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 12 September, 2020 19:10:22
Subject: Re: Missing items/ 8389403287

Hi team,

kindly help in closing the case
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 4 September, 2020 17:10:38
Subject: Re: Missing items/ 8389403287

Hi Team,

Please advise regarding the following concern.

Regards
shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 31 August, 2020 15:29:46
Subject: Missing items/ 8389403287

Hi team,

Problem Statement: (Missing items)

Order Date : Jun 25, 2020

Order ID: 8389403287
Tracking ID: 202006261669407
Assistance Required: Need missing item

Issue Description: Customer placed order for 7 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 7 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing item is 161775453 Glass Bowl with Base - 28x28x13 cms KWD20.00

Regards,
Asjad

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