Subject: RE: Buy 1 Get 1 issue / 9603083843
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>
Date: Wed, 23 Sep 2020 06:11:17 +0000

Hi Seeta,

We can offer a voucher for the amount that customer has paid.

Automatically, the 2nd item should have been free providing that both are under the same offer.

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, September 22, 2020 5:50 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>
Subject: Re: Buy 1 Get 1 issue / 9603083843

External email sender, please take precaution.
Hi Team,

Can you please advise us where can we escalate this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 19, 2020 10:07:36 PM
Subject: Buy 1 Get 1 issue / 9603083843

Hi Team,

Customer placed his order for 2 items on Sep 14, 2020 and as we can see both items are under buy 1 get 1 offer. Customer claim that he placed the order under buy 1 get 1 offer but he did not received any free item.

We've also checked with the Jira team and they've verified that the offer is working fine. We've also tried to check on the website with the same items and offer is working properly.

So please assist us and do the needful.

Order number - 9603083843
Ticket number - 1485285

Regards
Rehan

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