Subject: Re: Mada ( ON_VALIDATION_CANCELLED) // 1495482
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 22 Sep 2020 06:48:37 -0700 (MST)

Hi Malik, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, September 21, 2020 8:03:41 PM 
Subject: Mada ( ON_VALIDATION_CANCELLED) // 1495482 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : sep 20, 2020 
Order ID: no order 
Total Price: SAR 285.60 
Identifier:Mada 

Assistance Required: Need to check and refund 

Issue Description: the customer emailed us and said that the amount got datected from his account and the order not paced successfully so we request to check this your priority basis 

plz check the attachment 

Best Regar 
Ala Aldin