Subject: Re: Refund to be processed - Order ID 9798578579
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 22 Sep 2020 05:18:56 -0700 (MST)

Hi Team, 

Can you please advise us in the case and let us know what needs to be done in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, September 22, 2020 5:05:33 PM 
Subject: Refund to be processed - Order ID 9798578579 

Dear team, 

The customer has returned 6 items, but the refund was In-Progress for 5 items. I have got the RMA deleted and created the new RMA for the refund. Now, the Jira team has come back and asked for QC approval for the refund. 

Two RMA's were raised, 1 for 5 items for which the refund was In-Progress and 2 for the pending 1 items as missing 'Lost in Transit'. 

Kindly assist. 

Regards, 
Nikhil.