Subject: RE: Wrong item delivered for the second time / 9602513114
From: Manbahadur Rana <[email-masked]>
To: Saravana Ganapathy <[email-masked]>, Vignesh Ulaganathan <[email-masked]>, Anushka Madakkuni <[email-masked]>, Varun Sharma <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Aji Chacko <[email-masked]>, Splash Pullout <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Tue, 22 Sep 2020 11:10:17 +0000

Dear All,

Pls be informed that there is image wrong in the website against the ordered item.

Pls see the below physical image details for both styles.

Website image Item- 161601820
Physical stock

Website image itemcode - 161601826
Physical stock

Thanks & Regrds
Rajan
Mo. 0569948139
DWC Warehouse

From: Saravana Ganapathy <[email-masked]>
Sent: Tuesday, September 22, 2020 2:05 PM
To: Vignesh Ulaganathan <[email-masked]>; Anushka Madakkuni <[email-masked]>; Varun Sharma <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Aji Chacko <[email-masked]>; Splash Pullout <[email-masked]>; Manbahadur Rana <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Wrong item delivered for the second time / 9602513114

Dear Rajan,

Pls share the below products images asap.

Regards

G.Saravana
UAE RDC Warehouse – Non Home
Jebel Ali – Dubai
Telephone – 04 8094430
Mobile – 050 4782439

From: Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 1:59 PM
To: Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

+ @Saravana Ganapathy<mailto:[email-masked]>

Please help sharing the product images for the below 2 products,

BC: 1905977 SS19S002
EAN :6292365402139
SKU: 161601820
Season: SP-G -U19

BC: 1905978 SS19S002
EAN:  6292365402191
SKU: 161601826
Season: SP-G -U19

Regards,
Vignesh U
From: Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 1:40 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

Hi @Aji<mailto:[email-masked]>,

As discussed, please provide the images asap

Best
Anushka

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 11:17 AM
To: Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

What is the progress on this?

From: Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 21, 2020 11:20 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

Dear @Aji Chacko<mailto:[email-masked]>

Please help arrange the product and tag images of the below styles

Issue: Product mismatch

BC: 1905977 SS19S002
EAN :6292365402139
SKU: 161601820
Season: SP-G -U19

BC: 1905978 SS19S002
EAN:  6292365402191
SKU: 161601826
Season: SP-G -U19

Best
Anushka

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 21, 2020 10:25 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

Adding @Anushka Madakkuni<mailto:[email-masked]> and @Vignesh Ulaganathan<mailto:[email-masked]> to check and revert.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 8:48 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong item delivered for the second time / 9602513114

External email sender, please take precaution.
Hi Varun,

Can you please advise regarding the following issue,
Hi Team,

Order :9602513114

Customer for the second time placed a new order for the same item(161601820  blue color denim shorts) and again get white color.

Need your advise.

Regards
Shakeeb

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 15, 2020 11:50:44 AM
Subject: Re: Cutomer wants to buy the item in 60 AED / 9798216701

Hi Team,

Order :9602513114

Customer again placed a new order for the same item(blue color denim shorts) and again get white color.

Customer is very angry now and he is saying if he will not get a response call from the management team by end of tomorrow, so this matter and all the trailing email with evidence is getting posted on social media.

So please look at this serious issue and do the needful.

Regards
Rehan
________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 31, 2020 3:27:14 PM
Subject: Cutomer wants to buy the item in 60 AED / 9798216701

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