Subject: Re: MADA refund 6495280908
From: Sankar T <[email-masked]>
To: Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 22 Sep 2020 10:49:41 +0000

Hi Malik,

Refund has been triggered to the customer by PayFort.

[A screenshot of a cell phone  Description automatically generated]

Thanks,
Sankar.

From: Malik Ismail <[email-masked]>
Date: Tuesday, 22 September 2020 at 3:58 PM
To: Shakeeb Arsalan <[email-masked]>, Sankar T <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, "seeta.seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Subject: RE: MADA refund 6495280908

Hi Sankar,

Please confirm if refund is done for 6495280908.

Regards,
Malik

From: Malik Ismail <[email-masked]>
Sent: Sunday, September 20, 2020 4:24 PM
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: MADA refund 6495280908

Hi Sankar,

Please confirm if refund is done for 6495280908.

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 3:18 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: MADA refund 6495280908

External email sender, please take precaution.
Hi Malik,

Order Created: May 30, 2020
Order : 6495280908<callto:6439274169>
Amount to be refunded : SAR250.00
the order has been marked as not delivered and the NDR has been processed, however the refund got stuck since 10th of Aug due to MADA issue, the customer is chasing us.

Please advise if the refund has been initiated in order to close the issue.

Regards
Shakeeb

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