Subject: RE: Collection Delay - 6219810645
From: ALL RUH OPS - Landmark <[email-masked]>
To: ALL RUH OPS - Landmark <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Ramez Grada <[email-masked]>, AbdelKader Salameh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 22 Sep 2020 09:05:11 +0000

Dear,

The collection reference I09B3BD is duplicated
The original one is I22C314 and collection is under process.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don’t print this email unless necessary.

From: ALL RUH OPS - Landmark
Sent: Tuesday, September 22, 2020 12:02 PM
To: Apoorv Joshi <[email-masked]>
Cc: escalations dxbteam <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; Ramez Grada <[email-masked]>; AbdelKader Salameh <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Collection Delay - 6219810645

Dear,

We will try to re-arrange collection.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don’t print this email unless necessary.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 11:34 AM
To: ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>
Cc: escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Ramez Grada <[email-masked]<mailto:[email-masked]>>; AbdelKader Salameh <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Collection Delay - 6219810645

Hi Team,

Please advise on the below case on priority. Customer is frustrated that nobody is calling them to arrange collection, they have already provided that the following contact number is correct: +966556113898 and the time frame they can be reached is between 1PM-10PM.

Appreciate your assistance in arranging this on priority basis.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "RamezG" <[email-masked]<mailto:[email-masked]>>, "AbdelKaderS" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 18 September, 2020 13:55:30
Subject: Re: Collection Delay - 6219810645

Hi Team,

Following is customer's contact number:  +966556113898

Regards,
Apoorv

________________________________
From: "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "RamezG" <[email-masked]<mailto:[email-masked]>>, "AbdelKaderS" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 September, 2020 18:46:19
Subject: RE: Collection Delay - 6219810645

Dear,

Please provide contact number of the customer to check .

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=02%7C01%7CAbdulrahmanMoha%40aramex.com%7C154f22b6a2db45d35b7c08d85ed2550d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637363604758859815&sdata=LPe6h7h1E51H2FgkWcTbEXx3U3yPe1sdmGdJ6h2EuSI%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=02%7C01%7CAbdulrahmanMoha%40aramex.com%7C154f22b6a2db45d35b7c08d85ed2550d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637363604758859815&sdata=Fe0lSpDdYZU5pTyFHww%2BRVpz6wkTM93C8Lu2g2ckDps%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=02%7C01%7CAbdulrahmanMoha%40aramex.com%7C154f22b6a2db45d35b7c08d85ed2550d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637363604758869783&sdata=R6tgCytNrT8pqN1h8mdG4yHkOsKtl0cwRt%2FYkXUJ4LU%3D&reserved=0>

For a greener planet, please don’t print this email unless necessary.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 17, 2020 3:50 PM
To: ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>
Cc: escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Ramez Grada <[email-masked]<mailto:[email-masked]>>; AbdelKader Salameh <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Collection Delay - 6219810645

Hi Team,

Customer has reported only today that nobody is contacting them to arrange the collection. Please make sure the customer is being contacted on the correct contact number.

Please let us know if the same issue persists when you contact them today. We will get in touch with them and confirm with them the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>, "RamezG" <[email-masked]<mailto:[email-masked]>>, "AbdelKaderS" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 September, 2020 17:42:11
Subject: RE: Collection Delay - 6219810645

Dear,

As per customer no shipment to return.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=02%7C01%7CAbdulrahmanMoha%40aramex.com%7C154f22b6a2db45d35b7c08d85ed2550d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637363604758869783&sdata=tHqy1Kw%2FlEr%2BJ0%2Bo%2B1EFobzc8RGb21TOkdI4RnqK1Fg%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=02%7C01%7CAbdulrahmanMoha%40aramex.com%7C154f22b6a2db45d35b7c08d85ed2550d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637363604758879730&sdata=ymswYLh%2BL0nI5wI%2F6WBDM8TWth%2F73No4%2FuyGM%2FF6Mh0%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=02%7C01%7CAbdulrahmanMoha%40aramex.com%7C154f22b6a2db45d35b7c08d85ed2550d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637363604758879730&sdata=reTYKDI%2BTKvrEn5avmHsonO08MtXbRU5J0iHeS8Le%2Bc%3D&reserved=0>

For a greener planet, please don’t print this email unless necessary.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 17, 2020 3:09 PM
To: ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>; Ramez Grada <[email-masked]<mailto:[email-masked]>>; AbdelKader Salameh <[email-masked]<mailto:[email-masked]>>
Cc: escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Collection Delay - 6219810645

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

AWB: 46176991350;I09B3BD

Kindly contact the customer within today on +966556113898 and arrange collection with them. The return is pending since Sep 9, 2020.

Appreciate you assistance in arranging the same.

Regards,
Apoorv