Subject: RE: Refund approval "6489129331"
From: Akshay Berry <[email-masked]>
To: "Vijay mandal (TCS)" <[email-masked]>, Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, LMG OMS <[email-masked]>, Sankar T <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 22 Sep 2020 08:04:58 +0000

@Sankar T<mailto:[email-masked]> Please confirm if this is canceled so we can close the case from our end.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Vijay mandal (TCS) <[email-masked]>
Sent: Monday, September 21, 2020 10:21 AM
To: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; LMG OMS <[email-masked]>; Sankar T <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval "6489129331"

Hi Jessie,
Order has been cancelled in OMS.

@Sankar T<mailto:[email-masked]> Request you to please cancel in Hybris too.

Thanks & regards,

Vijay Mandal
LMG-OMS Support Executive
+91 7003673057
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 21, 2020 11:01 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval "6489129331"
Importance: High

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

6489129331 - Order has not been dispatched since May. Please cancel the order.

INC0858523

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 5:48 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval "6489129331"

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 20 September, 2020 14:28:06
Subject: Re: Refund approval "6489129331"

Hi Team

Please assist in getting the below order cancelled as it's pending for a long time, without any action has been taken.

Best Regards,
Abhishek Sisodia
________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 5:52:34 PM
Subject: Refund approval "6489129331"

Hi Team

Problem Statement: Refund approval

Ticket ID: 1194137

Order Date: May 5, 2020
Order ID: 6489129331
Tracking ID: 648912933122999991

Total Price: SAR 491.7

Issue Description: The Customer placed the order on May 5, 2020, and it is pending since then.

Case History: The customer reached out to us on 12 Jun 2020, and since then the issue has been escalated to the warehouse team but no response has been received as of yet.

Customer's History: The customer has placed his 5 orders till now with us.

Assistance Required: We request you to please assist in either shipping and delivering or cancelling the order and close the issue.

Best Regards,
Abhishek Sisodia

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