Subject: Amount Deducted Twice But No Order has been Placed
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 21 Sep 2020 23:53:19 -0700 (MST)

Hi Team 
Problem Statement : Amount Deducted Twice But No Order has been Placed 
Ticket id : 1494095 

Customer Account ID: [email-masked] [ID using which order were being placed] 

Email ID: [email-masked] [ID through which customer is contacting us] 

Date: September 07 , 2020 

Total Price : KWD 8.45 + KWD 8.45 
Issue Description : The amount has been deducted twice from the customer as he tried placing the order twice with separate accounts. Neither any order has been placed not did any amount got refunded back to the customer. 

Customer Contact No.: 50535594 

Transaction 1 # 025130018218 
Transaction 2 #1463662 

PFA the attached bank statement shared by the customer. 

Assistance required : We request you to look into this and assist in closing the issue asap. 
Best Regards, 
Abhishek Sisodia