Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Sep 2020 14:43:58 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div class="ydp6b1635c4yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
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<div dir="ltr">Dear Team,</div>
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<div dir="ltr">Just following up on the credit, I have still not received the same in my account..</div>
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<div dir="ltr">Requesting you to check on the same.</div>
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<div dir="ltr">Thanks</div>
<div dir="ltr">Cynthia </div>
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<div>On Wednesday, 16 September, 2020, 12:02:51 pm GMT+3, Centrepoint &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">​Hi Cynthia,</div>
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<br>Thank you for reaching  out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the delay in getting back to you however, we have checked and it appears that the order number: 8202012125 &amp; 8202007916 was not successfully placed.  we have already notified the payment gateway about the cancelled transaction so the amount can return to your account automatically.<br><br>Please allow us some time for the amount to be released by your Bank/KNET. In the meantime you can go ahead and try placing a new order from our website directly or place a new order once you have received the amount back in your account.<br><br>Hope this helps and have a great evening! Stay Safe!<br><br>Your Friends,<br>The Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1466893