Subject: RE: Amount Deduction // 1413823 // [email-masked]
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nitesh Singh <[email-masked]>, Apoorv Joshi <[email-masked]>, Reddy Prasad <[email-masked]>, Harish Thakor <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Malik Ismail <[email-masked]>
Date: Mon, 21 Sep 2020 12:17:23 +0000

Hi,

We have done the refund today.

Original Transaction ID202021391155583
IP Address168.187.147.210Batch ID
Transaction Date/TimeMon Sep 21 15:16:28 AST 2020Post Date0921
Transaction ID202026554705863Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number450778******8199Card ExpirationSep , 2021
Transaction Amount5.230Currency Code414
Merchant Track ID159621762600051599Result CodeCAPTURED
Host Response00Authorization Code043804
AVS ResponseCVD2 Validation Repsonse
Reference ID026596001021STAN ID598267
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Seeta Seeta <[email-masked]>
Sent: Monday, September 21, 2020 10:14 AM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Lessin Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nitesh Singh <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Amount Deduction // 1413823 // [email-masked]

External email sender, please take precaution.
Hi team,

Please assist with the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Lessin Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 4 September, 2020 12:13:07
Subject: Amount Deduction // 1413823 // [email-masked]<mailto:[email-masked]>

Hi team,

Please assist with the below case.

Thank youf or your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 August, 2020 13:56:01
Subject: Amount Deduction // 1413823 // [email-masked]<mailto:[email-masked]>

Hi Team,

With reference to email address: [email-masked]<mailto:[email-masked]>, Customer is complaining that an amount was deducted on 31 July, 2020, however as per our records, no order was placed on that date.

Customer provided the statement as attached.

Kindly look into this and do the needful.

Thanks,
Nitesh

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