Subject: RE: On Validation Cancelled "8395148544 & 8395148597"
From: Akshay Berry <[email-masked]>
To: "Rashid Gafoor Kaskar" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 21 Sep 2020 11:50:12 +0000

Hi Rashid,

Any update on this?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, September 2, 2020 12:07 PM
To: Rashid Gafoor Kaskar <[email-masked]>; [email-masked]
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: On Validation Cancelled "8395148544 & 8395148597"

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 29 August, 2020 15:18:36
Subject: On Validation Cancelled "8395148544 & 8395148597"

Hi Team

Problem Statement: On Validation Cancelled Pending

Ticket id: 1344053

Customer Email ID: [email-masked]<mailto:[email-masked]>

Order ID: 8395148544 & 8395148597
Order Date: August 01, 2020
Order Status: ON_VALIDATION_CANCELLED
Display Order Status: Pending

Total Price: KWD 32.88

Issue Description: The payment has been done but the order was stuck on validation. The system tried to process the order again but it also failed and pending on validation.

The amount has not been refunded to the customer until now.

PFA the attached screenshots shared by the customer.

Assistance required: We request you to look into this and close the issue.

Best Regards,
Abhishek Sisodia

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