Subject: Re: Child Ticket Status
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 21 Sep 2020 04:23:07 -0700 (MST)

Hi Jessie, 

I have arranged a training session again for all the agents and I will clear their doubts. Please accept my apology for this inconvenience. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, 21 September, 2020 16:25:33 
Subject: RE: Child Ticket Status 

Hi Seeta, 

Please find the attached Child tickets not properly assigned to the WH team. 

If this is the case, agents will not get a reply to their query since they are keeping the ownership of the child tickets. 

Please retrain these agents and if there is any doubt, please get back to me. 

From: Seeta Seeta <[email-masked]> 
Sent: Saturday, September 19, 2020 12:51 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Saurabh <[email-masked]>; deeksha <[email-masked]> 
Subject: Re: Child Ticket Status 

External email sender, please take precaution. 

Hi Jessie, 

My apologies for this, and we are conducting a refresher for all these agents and will do the needful for the mentioned cases. 

Also, will make sure not to repeat this again in the future. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 19, 2020 12:55:53 PM 
Subject: Child Ticket Status 

Hi Team, 

Please check why these tickets are assigned to the WH group but set as waiting on 3 rd party? 

Please check this at the earliest and conduct refresher. 

Will expect not to see these by tomorrow maximum. 

	

Ticket ID 	

AGENT GROUP 	

Subject 	

Status 	

Priority 	

Source 	

Type 	

Agent 	

Group 	

Created time 

1492177 	

LSM 	

Returns 	

Waiting on Third Party 	

Low 	

Phone 	

Post Order Inquiry 	

No Agent 	

KSA Warehouse Escalations 	

9/19/2020 

1492170 	

LSM 	

Returns 	

Waiting on Third Party 	

Low 	

Phone 	

Post Order Inquiry 	

No Agent 	

KSA Warehouse Escalations 	

9/19/2020 

1492165 	

LSM 	

Re: شارك رأيك وملاحظاتك معنا 	

Waiting on Third Party 	

Low 	

Phone 	

Post Order Inquiry 	

No Agent 	

KSA Warehouse Escalations 	

9/19/2020 

1492160 	

LSM 	

استرداد المبلغ 	

Waiting on Third Party 	

Low 	

Phone 	

Post Order Inquiry 	

No Agent 	

KSA Warehouse Escalations 	

9/19/2020 

1492124 	

LSM 	

Re: لقد استلمنا طلب الإرجاع الإلكتروني الخاص بك. 	

Waiting on Third Party 	

Low 	

Phone 	

Post Order Inquiry 	

No Agent 	

KSA Warehouse Escalations 	

9/19/2020 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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