Subject: RE: Child Ticket Status
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 21 Sep 2020 10:55:33 +0000

Hi Seeta,

Please find the attached Child tickets not properly assigned to the WH team.

If this is the case, agents will not get a reply to their query since they are keeping the ownership of the child tickets.

Please retrain these agents and if there is any doubt, please get back to me.

From: Seeta Seeta <[email-masked]>
Sent: Saturday, September 19, 2020 12:51 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Saurabh <[email-masked]>; deeksha <[email-masked]>
Subject: Re: Child Ticket Status

External email sender, please take precaution.
Hi Jessie,

My apologies for this, and we are conducting a refresher for all these agents and will do the needful for the mentioned cases.

Also, will make sure not to repeat this again in the future.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "Saurabh" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 19, 2020 12:55:53 PM
Subject: Child Ticket Status

Hi Team,

Please check why these tickets are assigned to the WH group but set as waiting on 3rd party?

Please check this at the earliest and conduct refresher.

Will expect not to see these by tomorrow maximum.

Ticket ID
AGENT GROUP
Subject
Status
Priority
Source
Type
Agent
Group
Created time
1492177
LSM
Returns
Waiting on Third Party
Low
Phone
Post Order Inquiry
No Agent
KSA Warehouse Escalations
9/19/2020
1492170
LSM
Returns
Waiting on Third Party
Low
Phone
Post Order Inquiry
No Agent
KSA Warehouse Escalations
9/19/2020
1492165
LSM
Re: شارك رأيك وملاحظاتك معنا
Waiting on Third Party
Low
Phone
Post Order Inquiry
No Agent
KSA Warehouse Escalations
9/19/2020
1492160
LSM
استرداد المبلغ
Waiting on Third Party
Low
Phone
Post Order Inquiry
No Agent
KSA Warehouse Escalations
9/19/2020
1492124
LSM
Re: لقد استلمنا طلب الإرجاع الإلكتروني الخاص بك.
Waiting on Third Party
Low
Phone
Post Order Inquiry
No Agent
KSA Warehouse Escalations
9/19/2020

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com