Subject: RE: Two different sizes delivered for the pair of sandals - Order ID 9781423426
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 21 Sep 2020 10:54:19 +0000

Hi Seeta,

When did the customer first raise this issue?

From: Seeta Seeta <[email-masked]>
Sent: Monday, September 21, 2020 2:14 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Two different sizes delivered for the pair of sandals - Order ID 9781423426

External email sender, please take precaution.
Hi Team,

Can you please advise us what should we have to do in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 September, 2020 13:46:09
Subject: Two different sizes delivered for the pair of sandals - Order ID 9781423426

Dear Team,

The order was delivered on May 09, and the customer has come back to us Sept 10 & again on Sept 18. I pushed back once and he is telling that he has sent the items to India, and they have received the item last week in India due to Co-Vid19 situation.

The customer has received one sandal for size 38 & one sandal for size 39. Attached images for your reference. Kindly advise can we go ahead and accept the return.

The customer has done 2 transactions with us.

Kindly advise.

Regards,
Nikhil.

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