Subject: Re: Two different sizes delivered for the pair of sandals - Order ID 9781423426
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 21 Sep 2020 03:13:54 -0700 (MST)

Hi Team, 

Can you please advise us what should we have to do in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 21 September, 2020 13:46:09 
Subject: Two different sizes delivered for the pair of sandals - Order ID 9781423426 

Dear Team, 

The order was delivered on May 09, and the customer has come back to us Sept 10 & again on Sept 18. I pushed back once and he is telling that he has sent the items to India, and they have received the item last week in India due to Co-Vid19 situation. 

The customer has received one sandal for size 38 & one sandal for size 39. Attached images for your reference. Kindly advise can we go ahead and accept the return. 

The customer has done 2 transactions with us. 

Kindly advise. 

Regards, 
Nikhil.