Subject: RE: KNET Refund - 1486223
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 21 Sep 2020 09:03:10 +0000

@Rashid Gafoor  Kaskar<mailto:[email-masked]>

Please assist on the below.

This case is urgent.

From: Apoorv Joshi <[email-masked]>
Sent: Monday, September 21, 2020 12:38 PM
To: Jessie Caparas <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: KNET Refund - 1486223

External email sender, please take precaution.
Hi Team,

Please assist in closing below case.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 16 September, 2020 15:43:55
Subject: KNET Refund - 1486223

Hi Team,

Please ignore previous email, forgot to attach the Statement. Apologies for the same.

Please assist in processing the following KNET Refund tickets: 03600020, 03600021, 03600022

Customer came on chat and reported that she is waiting for these refund since 45 days hence escalating this directly. Please assist in closing the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 16 September, 2020 15:40:01
Subject: KNET Refund - 1486223

Hi Team,

Please assist in processing the following KNET Refund tickets: 03600020, 03600021, 03600022

Customer came on chat and reported that she is waiting for these refund since 45 days hence escalating this directly. Please assist in closing the same.

Thank you for your help!

Regards,
Apoorv

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