Subject: Re: Call back to be arrange
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Mon, 21 Sep 2020 01:39:16 -0700 (MST)

Hi Team, 

Can you please arrange a callback. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 21 September, 2020 13:48:43 
Subject: Call back to be arrange 

Hi Team, 

Kindly arrange a call back for the customer, as the customer received the wrong item and we have raised the return request and customers do not want to do a return refund and want the right items. 

We pushed back the customer but the customer is insisting on exchange and threatening us to take legal action and put the feedback on social media. 

Customer order number: 8202808654. 
Customer Name: Sahar Mustafa 
Customer contact number: +96599242585 

Thank you for your help! 

Regards, 
Abhishek Bargaonkar