Subject: Re: [#441376] Re: Refund follow on is rejected/ 6202827633
From: PayFort Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Sep 2020 05:48:40 +0000

Hi Sankar,  Please assist Seeta with her query of refund for the below mentioned transaction.   FORT IDAcquirer NameMerchant ReferenceAuthorization CodePayment OptionDate & Time (GMT+03:00)AmountCurrencyOperationStatus 159299290500068140  Al-Rajhi Bank  6202827633  N/A  MADA  2020-08-09 16:36:24  599.20  SAR  Refund  Declined  159299290500068140  Al-Rajhi Bank  6202827633  N/A  MADA  2020-08-09 16:34:31  599.20  SAR  Refund  Declined  159299290500068140  Al-Rajhi Bank  6202827633  N/A  MADA  2020-08-09 16:33:29  599.20  SAR  Refund  Declined  159299290500068140  Al-Rajhi Bank  6202827633  N/A  MADA  2020-06-24 13:37:24  359.20  SAR  Refund  Accepted  159299290500068140  Al-Rajhi Bank  6202827633  001302  MADA  2020-06-24 13:02:16  958.40  SAR  Purchase  Accepted          Stay Safe  Best Regards,   Harsh Kothari  Operation Analyst     Phone: +971 45739800 (Option 2)  Email: [email-masked]        A letter to our community #stayUPBEAT     
                           
                            On
                            Sun, 20 Sep at  6:34 PM
                            ,  Seeta Seeta <[email-masked]>  wrote:

 Hi Team, 
   
 With reference to order number: 6202827633, The customer's refund of SAR 599.20 is getting rejected again and again. The agent has raised Jira for the same concern but they have advised us to contact your team.  
   
 Kindly assist us in the case asap. 

 
 Thanks & Regards, Seeta Kunwar 

From: "asjad hussain" <[email-masked]> To: "Seeta Seeta" <[email-masked]> Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> Sent: Friday, 18 September, 2020 13:39:09 Subject: Refund follow on is rejected/ 6202827633 

 
  Hi team, 
  with reference to order number: 6202827633 
  The order was cancelled but  the refund follow on rejected and the case is pending for long, the issue was raised with jira team but the problem is not fixed till now. 
 kindly check and do the needful. 
  Regards, 
 Asjad.