Subject: Re: Missing Items ( Need Approval for refund)
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 20 Sep 2020 22:44:01 -0700 (MST)

Hi Team, 

Please assist with the below case. 

Thank you for your help! 

Thanks & Regards, 
Hafizullah 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, September 12, 2020 12:36:32 PM 
Subject: Missing Items ( Need Approval for refund) 

Hi Team, 

Problem Statement: Missing items 

Order Date: Aug 20, 2020 
Order ID: 2000073572 
Tracking ID: 43814759155 
Total Price: EGP3,745.00 

Assistance Required: Need Approval for refund 

Issue Description: The customer placed an order for 18 items but as per the customer she has only received 11 items, Under the consignment details we can see that all 18 items have been Delivered from our side. 

The missing items are: 
162016155 - - Checked Shirt with Long Sleeves 
162020315 - - Slim Fit Colour-Blocked Shirt with Long Sleeves 
162075883 - - Solid Collared Tunic with Long Sleeves and Front K 
162075052 - - Printed T-shirt with Round Neck and Short Sleeves 
162035556 - - Full Length Denim Dungarees with Pockets 
162068194 - - Printed T-shirt with Round Neck and Short Sleeves 
162068189 - - Printed T-shirt with Round Neck and Short Sleeves 

I have escalated to WH for these missing items but I did not get any confirmation about these missing items. 

Case History: The customer reached out to us on the 8th of Sep for the follow up for the refund. 

Customer's History: The customer has placed his 1st order with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Hafizullah.