Subject: RE: Refund approval. 6489526169
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Olm Riyadh <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 21 Sep 2020 05:33:16 +0000

Hi Seeta,

This order has been shipped through OLM and not SHIPA.

Tracking ID FP05111000668 @Olm Riyadh<mailto:[email-masked]> please share the POD.

From: Seeta Seeta <[email-masked]>
Sent: Sunday, September 20, 2020 5:37 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund approval. 6489526169

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 6 September, 2020 18:30:54
Subject: Re: Refund approval. 6489526169

Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 4, 2020 2:26:52 AM
Subject: Re: POD

Hi Team
​
Problem Statement : Refund approval.

Ticket id : 983624
Order Date :Apr 19, 2020
Order ID: 6489526169
Tracking id: S000986963523

Total Price : SAR262.00

Issue Description : The Customer placed the order on Apr19  2020 and  the order was marked as "DELIVERED" and the customer confirmed that he did not received it so i have raised to shipa for POD but no POD has been sent to us . However till now the order not delivered to customer as per to the customer.

Case history : The customer reached out to us on 30 of July  and since then the issue was raised to shipa but no action has been taken.

Customer's history : The customer is having 1 orders  with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.
​
Thank you for your help!

Best Regards,
Abdulqader

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