Subject: RE: Refund follow on is rejected/ 6202827633
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Sankar T <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 21 Sep 2020 05:19:18 +0000

Hi Seeta,

No need to check this directly with Payfort since our Hybris team has already shared this with them.

FYI on the below follow up @Sankar T<mailto:[email-masked]>

From: Seeta Seeta <[email-masked]>
Sent: Sunday, September 20, 2020 6:35 PM
To: [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; asjad hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund follow on is rejected/ 6202827633

External email sender, please take precaution.
Hi Team,

With reference to order number: 6202827633, The customer's refund of SAR 599.20 is getting rejected again and again. The agent has raised Jira for the same concern but they have advised us to contact your team.

Kindly assist us in the case asap.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 18 September, 2020 13:39:09
Subject: Refund follow on is rejected/ 6202827633

Hi team,

with reference to order number: 6202827633

The order was cancelled but  the refund follow on rejected and the case is pending for long, the issue was raised with jira team but the problem is not fixed till now.
kindly check and do the needful.

Regards,
Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Order 6202827633 - MADA Refund issue
From: Sankar T <[email-masked]>
To: Mohamed Nagy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Suhas Bennikal <[email-masked]>
Date: Mon, 7 Sep 2020 12:40:01 +0000

External email sender, please take precaution.

Thanks @Mohamed Nagy<mailto:[email-masked]> . We have 500 Failed transactions in our next batch which is being validated by our Finance team. I can see this order is already part of that batch.

Thanks,

Sankar.

From: Mohamed Nagy <[email-masked]>
Date: Monday, 7 September 2020 at 2:10 PM
To: Sankar T <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Subject: Order 6202827633 - MADA Refund issue

Dear @Sankar T<mailto:[email-masked]>,

Good day,

Kindly add the following order number 6202827633 to the refund sheet for MADA.

Regards,

Mohamed Nagy

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com