Subject: Re: KW WH Escalations
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, escalations dxbteam <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sun, 20 Sep 2020 07:07:29 -0700 (MST)

Hi Jessie, 

The Agents have already been given the training regarding assigning the WH cases properly. 
However will double-check on this matter & keep on following up with them and coach if needed. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Saturday, September 19, 2020 6:29:56 PM 
Subject: KW WH Escalations 

Hi All, 

Considering that we also have a lot of escalations normally for Kuwait CP/HC, how come I only see 2 escalations raised to the Kuwait team? 

Can we please check if the agents are properly assigning cases to Kuwait team or they still sending an email? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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