Subject: Re: Refund approva ( the order return to origina) // 1214023 //6490421253
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 20 Sep 2020 06:52:41 -0700 (MST)

Ala. 

Why you escalating this case for refund approval while the order has been refunded already. you should escalate it as refund issue. don't be confused. 

Regards. 
Fauzan 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 20 September, 2020 13:43:04 
Subject: Refund approva ( the order return to origina) // 1214023 //6490421253 

Dear Team , 

# 1214023 

Problem Statement : the order return to original / Refund approval. 

Order Date : May 9, 2020 
Order ID: 6490421253 
Tracking ID : CRDSAL0019821120 
Total Price : SAR213.30 

Issue Description : The Customer placed the order on May 9, 2020 and shipped from our side on 5/11/20 , as the hyper is shipped and SAUDIPOST IS RTO , 

Case history : The customer reached out to us on 15 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper the customer with us from 05/09/2020 and this the 1st order for the customer 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

not : Manually refunded by payfort 

Regards, 
Ala Aldin