Subject: Re: Refund approval. 6489526169
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>, jessie caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 20 Sep 2020 06:36:56 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 6 September, 2020 18:30:54 
Subject: Re: Refund approval. 6489526169 

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Friday, September 4, 2020 2:26:52 AM 
Subject: Re: POD 

Hi Team 
​ 
Problem Statement : Refund approval. 

Ticket id : 983624 
Order Date :Apr 19, 2020 
Order ID: 6489526169 
Tracking id: S000986963523 

Total Price : SAR262.00 

Issue Description : The Customer placed the order on Apr19 2020 and the order was marked as "DELIVERED" and the customer confirmed that he did not received it so i have raised to shipa for POD but no POD has been sent to us . However till now the order not delivered to customer as per to the customer. 

Case history : The customer reached out to us on 30 of July and since then the issue was raised to shipa but no action has been taken. 

Customer's history : The customer is having 1 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help! 

Best Regards, 
Abdulqader