Subject: Re: Incomplete WWD item delivered(6204315506)
From: Shakeeb Arsalan <[email-masked]>
To: Abhishek Bargaonkar <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 20 Sep 2020 06:16:45 -0700 (MST)

Create child ticket 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, September 20, 2020 1:53:11 PM 
Subject: Incomplete WWD item delivered(6204315506) 

Hi Team, 

Problem Statement: Incomplete unit 
Order Date :29-Jun-2020 
Order ID: 6204315506 
Tracking ID: 00000080003904943 
Assistance Required: Ordered Britax Holiday Twin Stroller with Canopy but received only single stroller 

Issue Description: Customer emailed us informing that he received the item on Jul 15, 2020 but the item which they recieved is incomplete, customer also provided us the picture of incomplete item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Customer is insisting that he has bought the item on discount SAR 399.00. If we cannot send the item which he has ordered he wants the refund for complete item which is SAR 999.00. So that he can buy the actual product which is not on discount. 

Regards, 
Abhishek Borgaonkar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 17 September, 2020 10:05:56 
Subject: Incomplete WWD item delivered(6204315506) 

Hi Team, 

Problem Statement: Incomplete unit 
Order Date :29-Jun-2020 
Order ID: 6204315506 
Tracking ID: 00000080003904943 
Assistance Required: Ordered Britax Holiday Twin Stroller with Canopy but received only single stroller 

Issue Description: Customer emailed us informing that he received the item on Jul 15, 2020 but the item which they recieved is incomplete, customer also provided us the picture of incomplete item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Customer is insisting that he has bought the item on discount SAR 399.00. If we cannot send the item which he has ordered he wants the refund for complete item which is SAR 999.00. So that he can buy the actual product which is not on discount. 

Regards, 
Abhishek Borgaonkar