Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 20 Sep 2020 06:10:04 -0700 (MST)

Hi Malik, 

Any update ? 

Regards 
shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ala Hamood" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, August 22, 2020 8:57:41 PM 
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

Hi Malik, 

Order ID: 8388370753 
as per hybris the amount was refunded on 12th of July, but the cuatomer is claiming that he did not receive the amount 
PFA and advise. 

Regards 
Shakeeb 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, August 13, 2020 10:40:18 AM 
Subject: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753 

Hi Team 

Problem Statement: ON_Cancelled Order (Refund issue) 

Order Date : Jun 19, 2020 
ticket id : 03308949 
Order ID: 8388370753 
Total Price:59.32 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_Cancelled Order but the amount is captured in Payment Transactions and REFUND_FOLLOW_ON also but the customer is demanding refund and he sent us account statement so we request to check this your priority basis 

check account statement 

Best Regards 
Ala Aldin