Subject: RE: MADA refund 6202518154
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Sun, 20 Sep 2020 12:51:58 +0000

Hi Shakeeb,

Its pending with Al Rajhi bank and it will take 2-3 weeks to be done.

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, September 20, 2020 4:41 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: MADA refund 6202518154

External email sender, please take precaution.
Hi Malik,

Order Created: Jun 23, 2020
Order : 6202518154<callto:6439274169>
Amount to be refunded : SAR264.00

the order has been marked as not delivered and the NDR has been processed, however the refund got stuck since 7th of Aug due to MADA issue, the customer is chasing us.

Please advise if the refund has been initiated in order to close the issue.

Regards
Shakeeb

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