Subject: MADA refund 6202518154
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Sun, 20 Sep 2020 05:40:56 -0700 (MST)

Hi Malik, 

Order Created: Jun 23, 2020 
Order : [ callto:6439274169 | 6202518154 ] 
Amount to be refunded : SAR264.00 
the order has been marked as not delivered and the NDR has been processed, however the refund got stuck since 7 th of Aug due to MADA issue, the customer is chasing us. 

Please advise if the refund has been initiated in order to close the issue. 

Regards 
Shakeeb