Subject: RE: Refund approval.
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 20 Sep 2020 12:01:24 +0000

Hi Seeta,

Go ahead and refund.

From: Seeta Seeta <[email-masked]>
Sent: Sunday, September 20, 2020 3:31 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Fwd: Refund approval.

External email sender, please take precaution.
Hi Jessie,

Can you please advise us on what can be done in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 2 September, 2020 17:40:37
Subject: Re: Refund approval.

shafeeque please email warehouse once and see if they have received any item under mentioned tracking number or not
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 5:38:35 PM
Subject: Re: Refund approval.

Hi Team,

customer claims that he handed over the items to the courier under the the tracking Id 45959035986 .

Kindly do the needful.

Regards
________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 11:28:38 AM
Subject: Refund approval.

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1276312
Order Date: 04/27/2020
Order ID: 6486554766
Tracking ID: S001095345344
Total Price: SAR 297

Issue Description: The customer emailed us complaining of late refund, The customer has claimed that she returned to items from her order ( 162231557, 162231556 ) With cost of SAR 218., However, there was no RMA has been created neither AWB.

As per the customer she did not received any return receipt, The only thing she could provide is Delivery man number:  539124277.

We have checked with the conloc team, and the response that the items has not been returned.

Case history: First response was on 06/10/2020, We requested the customer to provide us with Return receipt,but she had non.We have checked  with conloc, on 07/22/2020. They have emailed us back on 07/22/2020.

Customer's history: The customer has made 9 completed orders with total cost of SAR 3012.4

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

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