Subject: Wrong items / Refund approval// 6483503681
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 20 Sep 2020 04:23:42 -0700 (MST)

Hi Team, 

Problem Statement : Wrong items / Refund approval. 

Order Date : Apr 18, 2020 

Order ID: 6483503681 

Tracking ID : 45767131336 

Total Price : SAR 485.00 

Issue Description : The customer placed order on Apr 18, 2020 but the items which have been delivered are wrong, the customer shared us the pictures of the wrong items received. 

The collection was arranged and the items were delivered to WH on 15 Sep 2020, but till now the refund has not been processed. 

Case history : The customer reached out to us on 30 May 2020, since the collection was arranged for the wrong order. 

Customer's history : This is the customer's first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Algaily.