Subject: RE: Refund approval ( the order return to original) // 1214023 //6490421253
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 20 Sep 2020 11:21:39 +0000

Hi Seeta,

Have we confirmed with CONLOC if they have it?

From: Seeta Seeta <[email-masked]>
Sent: Sunday, September 20, 2020 3:11 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval ( the order return to original) // 1214023 //6490421253

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 20 September, 2020 13:43:04
Subject: Refund approva ( the order return to origina) // 1214023  //6490421253

Dear Team ,

# 1214023

Problem Statement : the order return to original  / Refund approval.

Order Date : May 9, 2020
Order ID: 6490421253
Tracking ID :  CRDSAL0019821120
Total Price : SAR213.30

Issue Description : The Customer placed the order on  May 9, 2020 and shipped from our side on 5/11/20 , as the hyper is shipped and SAUDIPOST IS RTO ,

Case history : The customer reached out to us on 15 Jun 2020  and since then no action has been taken on  the issue .

Customer's history : as the hyper the customer with us from 05/09/2020  and this the 1st order for the customer

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

 not : Manually refunded by payfort

Regards,
Ala Aldin

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com