Subject: MADA refund 6495280908
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 20 Sep 2020 04:18:24 -0700 (MST)

Hi Malik, 

Order Created: May 30, 2020 
Order : [ callto:6439274169 | 6495280908 ] 
Amount to be refunded : SAR250.00 
the order has been marked as not delivered and the NDR has been processed, however the refund got stuck since 10 th of Aug due to MADA issue, the customer is chasing us. 

Please advise if the refund has been initiated in order to close the issue. 

Regards 
Shakeeb