Subject: RE: late collection - 6207201282
From: ALL RUH OPS - Landmark <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Ramez Grada <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Asif <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>
Date: Sun, 20 Sep 2020 11:14:39 +0000

Dear,
                As per customer, he has nothing  to return

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don’t print this email unless necessary.

From: ALL RUH OPS - Landmark
Sent: Sunday, September 20, 2020 12:49 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; Ramez Grada <[email-masked]>; escalations dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ammar Asif <[email-masked]>
Subject: RE: late collection - 6207201282

Dear,

Will do the needful to arrange collection.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don’t print this email unless necessary.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 12:48 PM
To: ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Ramez Grada <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>
Subject: Re: late collection - 6207201282
Importance: High

Hi Team,

Any update on below case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ramez Grada" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 September, 2020 20:56:01
Subject: Re: late collection - 6207201282

Hi Team,

The below case has not been collected yet. Kindly update us with the status.

Regards,
Fauzan

________________________________
From: "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ramez Grada" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 13 September, 2020 18:32:58
Subject: RE: late collection - 6207201282

Dear,

Collection will be arranged as scheduled.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=02%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca8f6761e96a14b26140808d85d4a3f77%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637361920762107198&sdata=r3wyY%2BmSHizdEF7%2FiPP7nOfXvFUH19mfjSLwunF7t%2Fg%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=02%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca8f6761e96a14b26140808d85d4a3f77%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637361920762107198&sdata=2VTeG5WCP0Vdnq3iHTbXDjB8bTDP0mO1ZsOGoDHFLMs%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=02%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca8f6761e96a14b26140808d85d4a3f77%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637361920762117155&sdata=5RSHD2jdr0JV8GR5oaEfdW472pCQUONd%2FzAoque95ao%3D&reserved=0>

For a greener planet, please don’t print this email unless necessary.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 13, 2020 4:02 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ramez Grada <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>
Subject: RE: late collection - 6207201282

External email: avoid to open links or attachments unless sender is known and content is relevant..

@ALL RUH OPS Landmark<mailto:[email-masked]>

FYI on the below.

Please ensure pick up and do not cancel.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 13, 2020 3:42 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS Landmark <[email-masked]<mailto:[email-masked]>>; Ramez Grada <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>
Subject: Re: late collection - 6207201282
Importance: High

External email sender, please take precaution.
Hi Jessie,

Please find the new AWB with reference  46178305994;I13DFD2
Customer contact number: +966567999779

Thank you for your help.

Regards.
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>, "Ramez Grada" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 13 September, 2020 16:43:49
Subject: RE: late collection - 6207201282

@Apoorv Joshi<mailto:[email-masked]>

Please create a new one and share it with Aramex again.

It shows they canceled pick up reference I07DC41 since customer is not available.

Recreate the RMA and share the complete details here.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 12, 2020 4:45 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS Landmark <[email-masked]<mailto:[email-masked]>>; RamezG <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>
Subject: Re: late collection - 6207201282

External email sender, please take precaution.
Hi Jessie,

Please advise on the below case as there is still no response from Aramex on the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>, "RamezG" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 3 September, 2020 15:58:06
Subject: RE: late collection - 6207201282

@ALL RUH OPS Landmark<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]>

We are not getting a below on the below email.

Please revert asap.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 3, 2020 1:27 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS Landmark <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>
Subject: Re: late collection - 6207201282

External email sender, please take precaution.
Hi Jessie,

Can you please re-check the case with the concern team as we have not received any update.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 29, 2020 12:52:13 PM
Subject: RE: late collection - 6207201282

@ALL RUH OPS - Landmark<mailto:[email-masked]>

Any update on the below?

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 28, 2020 5:53 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>
Subject: late collection - 6207201282

External email sender, please take precaution.
Hi Team,

Kindly assist in arranging the collection on the below case. Not receiving any response from Aramex.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "RamezG" <[email-masked]<mailto:[email-masked]>>, "AbdelKaderS" <[email-masked]<mailto:[email-masked]>>, "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 21, 2020 12:53:29 PM
Subject: late collection - 6207201282

Hi Team,

AWB: 46126984153; H218848

Kindly contact the customer by tomorrow max and arrange the collection with them on 0567999779 on priority.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 11:19:44 AM
Subject: late collection case id 1303660

Problem Statement: late collection
Order Date : Jul 9, 2020
Order ID: 6207201282
Tracking ID: FP07090002110
return tracking ID : 46071488606

Assistance Required: Need urgent collection.
this the 3rd time i have created the RMA

Issue Description: the customer has placed his order on Jul 9, 2020 with the order id 6207201282, and he raised return request but the item has not been collected yet.

please do needful.

regards
ammar asif

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca8f6761e96a14b26140808d85d4a3f77%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637361920762117155&sdata=nv5u51x0e9BzrLEvUKpni5nno4ZxMiHax7ukc%2FRmOvM%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca8f6761e96a14b26140808d85d4a3f77%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637361920762117155&sdata=nv5u51x0e9BzrLEvUKpni5nno4ZxMiHax7ukc%2FRmOvM%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca8f6761e96a14b26140808d85d4a3f77%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637361920762127111&sdata=oaqMZJK477vTzd3s1t7D%2B3Ogym5DGaNZVjulxVHE39k%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CAbdulrahmanMoha%40aramex.com%7Ca8f6761e96a14b26140808d85d4a3f77%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637361920762127111&sdata=oaqMZJK477vTzd3s1t7D%2B3Ogym5DGaNZVjulxVHE39k%3D&reserved=0>