Subject: Missing items issue // 9797453372
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Sun, 20 Sep 2020 02:36:01 -0700 (MST)

Hi Team, 
​ 
Problem Statement: (Missing items) 

Order Date : Aug 14, 2020 
Order ID: 9797453372 
Delivery Date: Aug 15, 2020 
Tracking ID: FP0815000135 
Assistance Required: Need missing item 

Issue Description: Customer placed order and she did not receive some items in her order. Under the consignment details we can see that all the items has been shipped from our side. 

The missing item​s are: 

162066431 - Juniors - Juniors Cloud Print Comforter - 83x106 cms and cost of it is AED 41 
162066433 - - Juniors Whale Print Comforter and cost of it is AED 41 
158183201 - - Juniors 10-Piece Disposable Changing Mat Set -3 quantity and cost of it is AED ​72 
​ 
The total cost of the missing items is AED 154 

The courier team updated that they have one carton from the concept against this order and same has been delivered. 
​ 
Kindly check and advice. 
​ 
Thank you for your help! 
​ 
Regards, 
Shivani