Subject: Re: Ticket Back Logs
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Sun, 20 Sep 2020 01:26:40 -0700 (MST)

Hi Jessie, 

I am bifurcating the backlog cases along with all the details. 

I will provide you the exact details about on which department the cases are pending. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Sunday, 20 September, 2020 13:45:54 
Subject: RE: Ticket Back Logs 

Hi Seeta, 

Instead of sending them to me, bifurcate these cases and check why these are pending for us to determine who should be resolving such cases. 

For other departments who are not replying, these are not responded to for how long and which departments are we referring to? 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, September 20, 2020 12:09 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Saurabh <[email-masked]>; deeksha <[email-masked]> 
Subject: Re: Ticket Back Logs 

External email sender, please take precaution. 

Hi Jessie, 

We have already worked on all backlog cases, and for the cases which are not being closed till now, those cases are already has been escalated to concerned teams and we are waiting for their responses. 

We will collect all the backlog cases along with the remark (like on which department the cases are pending) and will send it to you, so you can help us to close them as soon as possible. 

For August tickets will check all the cases and resolve/close them as well. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 20 September, 2020 11:35:01 
Subject: Ticket Back Logs 

Hi Team, 

For the Livesalesman L2 group, we still see so many tickets pending from May. 

	

MONTH 	

Ticket Count 

May 	

10 

Jun 	

21 

Jul 	

20 

Aug 	

261 

Sep 	

374 

Grand Total 	

686 

These are the pending tickets for the Livesalesman Group. 

	

MONTH 	

Ticket Count 

May 	

4 

Jun 	

7 

Jul 	

8 

Aug 	

190 

Sep 	

2050 

Grand Total 	

2259 

Any back log from May until July should have been cleared last week. 

Why are these still open? We need these actioned and closed today. 

We also have less tickets for August which we need to be actioned and closed in the next 2 days. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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