Subject: Re: Refund approval #6486907231
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 20 Sep 2020 01:19:43 -0700 (MST)

Hi Jessie/Malik, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 18 September, 2020 18:12:47 
Subject: Refund approval #6486907231 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 938765 
Order Date: Apr 28, 2020 
Order ID: 6486907231 
Tracking ID: 46066836340 
RMA: 23997026 
Total Price: SAR 532 
Issue Description : Customer has returned two items under AWB: 46066836340. And as per As per the Aramex website the return items has been returned to WH on 06 Aug 2020. but refund still not processed yet. 
1- 162416196 - - Anotah Textured Vest with Long Sleeves and Pussy Bow (CENTREPOINT) 
2-162416195 - - Anotah Textured Vest with Long Sleeves and Pussy Bow (CENTREPOINT) 

Case history : Customer reached out to us on 6 may 2020. that he received missing piece from the both above items.However the item has been returned to Conloc on 06 Aug 2020. we have escalated to Conloc to process the RMA. But they update us that the have received mismatch items.Please check the attachment for Conloc reply 

Customer's history : Customer with us since 2019 and have 5 completed order. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 

Regards, 
Fauzan