Subject: Refund approva ( the order return to origina) // 1214023 //6490421253
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Sun, 20 Sep 2020 01:13:04 -0700 (MST)

Dear Team , 

# 1214023 

Problem Statement : the order return to original / Refund approval. 

Order Date : May 9, 2020 
Order ID: 6490421253 
Tracking ID : CRDSAL0019821120 
Total Price : SAR213.30 

Issue Description : The Customer placed the order on May 9, 2020 and shipped from our side on 5/11/20 , as the hyper is shipped and SAUDIPOST IS RTO , 

Case history : The customer reached out to us on 15 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper the customer with us from 05/09/2020 and this the 1st order for the customer 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

not : Manually refunded by payfort 

Regards, 
Ala Aldin