Subject: RE: Refund has been imitated but the customer did not receive
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Hafizullah Lsm <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 20 Sep 2020 07:09:57 +0000

Hi Seeta,

Noted. Will take 72 working hrs to process refund.

Please coach the agent ticket 1469925 , as SADAD refund will not process through the system after 3 months and need to be process manually.

For any SADAD refund more clarification please let me know.

Malik
From: Seeta Seeta <[email-masked]>
Sent: Saturday, September 19, 2020 3:28 PM
To: Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund has been imitated but the customer did not receive

External email sender, please take precaution.
Hi Malik,

The customer bank details are below:
Account holder name: Maryam Saeed Awad Al-Raheili
Bank's name: Al-Rajhi
Branch Name: Women Branch / City 27200
Account number: 272608010295609
IBAN Number: SA5380000272608010295609

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 18, 2020 3:12:58 PM
Subject: Re: Refund has been imitated but the customer did not receive

Hi Tema

Bank Details:

Account holder name: Maryam Saeed Awad Al-Raheili
Bank's name: Al-Rajhi
Branch Name: Women Branch / City 27200
Account number: 272608010295609
IBAN Number: SA5380000272608010295609

Thanks & Regards
Hafizullah
________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 15, 2020 10:01:13 AM
Subject: Refund has been imitated but the customer did not receive

Hi Team

Problem Statement: Refund has been imitated but the customer did not receive

Order Date: Apr 9, 2020
Order ID: 6479465378

Tracking ID : 45765553654
Order Status: NOT_DELIVERED
Display Order Status: Returned
Payment Transactions: SUCCESSFUL
Total Price: SAR 674.64
Identifier: SADAD

Assistance Required: Need to check and refund

Issue Description: The order is NDR and  refund has not been initiated successfully on 19/07/2020 but the customer is complaining that he did not receive the refund and he sent for us bank details, PDF file is attached so we request that you please check the order and do the needful.

Regards
Hafizullah

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