Subject: RE: Call Arrangement [Store Purchase]
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Abhilash Kuttalam <[email-masked]>, Alghamdi Mohammed <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 20 Sep 2020 06:30:57 +0000

Hi @Abhilash Kuttalam<mailto:[email-masked]>,

Need your assistance here to get this complaint closed for a store purchase.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Sunday, September 20, 2020 10:11 AM
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Sisodia <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Call Arrangement [Store Purchase]

@Akshay Berry<mailto:[email-masked]>

Please do the needful.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 19, 2020 7:48 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Call Arrangement [Store Purchase]
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly arrange a call back for below customer.

Regards,
Fauzan

________________________________
Sent: Saturday, 19 September, 2020 14:35:59
Subject: Call Arrangement [Store Purchase]

Hi Team,

Ticket ID: 1290573

Subject: Store Purchase and Missing Items

Customer Contact Number: +966558101457

Customer Email ID: [email-masked]<mailto:[email-masked]>
Region: Jeddah, KSA

Shopping is done at City Max, Flamingo Mall, Jeddah

Issue Description: Please arrange a call for this customer as she did a store purchase and when she reached home 6 items out of the complete order were missing.

Case History: The customer went to the branch to inquire about these pieces and she was treated as if she was forbidden and that these pieces are in her house as the cashier said and she spoke to the branch manager and there also she could not find an appropriate response. This the reason customer is really irate and frustrated.

The CS team has asked to clarify the case with the customer but the customer has not been clear regarding the case.

PFA the attached store receipt for the purchase.

Assistance Required: Please arrange the call for the customer and clarify the issue which they have faced.

Thanks & Regards,
Abhishek Sisodia

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